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Can’t pick incoming calls or emails


After login to SAP CCtr system the agent is not able to answer contacts.

Steps to check

  1. Please check if the user is active, using the “Available” profile

  2. Please check if the user is in “Ready” mode

  3. Please check if the user has logged into all necessary queues



If everything is as shown on screens, but user still unable to get active incoming contacts, please contact our customer support by email support@prominion.eu.

Kasutame küpsiseid analüüsimiseks ja Sulle vajaliku info pakkumiseks. Klõpsates nuppu OK kinnitad, et nõustud küpsiste kasutamisega. Lisateave.